“…In the summer of 2007, we investigated a homicide of a young woman who was the mother of two children. When the investigator and a Victim Assistance Advocate from the Department met with the family at their residence, chaos resulted. Several members of the extended family were present and despite our best efforts, the situation was, for a short time, out of control. The experience was overwhelming and quite frankly, frightening, for our personnel and we quickly realized that we were ill-prepared for this encounter.Fortunately, training existed to assist us. In October of 2007, Lisa presented a one day seminar entitled ‘Death Notification and Related Issues for Law Enforcement’… The training was extremely well received by investigators and helped shape our policy to avoid experiences such as the one described…”
~Retired Police Captain and Director of Police Personnel for a major metropolitan police department. Difficult Conversations workshop and Other Trauma in The Workplace Services
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"I enjoyed the program and am very appreciative of the knowledge level & information provided. I came in expecting more of the same info we've always been given & I left with a lot of knowledge & different perspective & different tools for my job and personal life".
~Resilience Building workshop evaluation
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"The training made me proud of who I work for and what I do".
~Difficult Conversations workshop evaluation
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"Very impressed with instructor - interesting to listen to, knowledgeable, very aware and willing to relate to human condition. Thoroughly enjoyed the day."
~Resilience Building workshop evaluation
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“From start to end, Lisa's presentation is the best I've seen during my 3 years in tissue donation".
Working With Trauma workshop evaluations
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"I liked the concrete and clinical approach to topics that are usually glossed over and operationalized then minimized."
~Resilience Building workshop evaluation
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"Lisa has a layered skill set and deep understanding of working with families."
Working With Trauma workshop training evaluation
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"I can tell you have a lot of real world experience."
~Law Enforcement Commander, CIS, Difficult Conversations-Death Notification for Mass Fatality workshop evaluation
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“I have been acquainted with Lisa since 2009, when she was hired as a consultant for my previous employer. Due to her multi-faceted background, knowledge and personal experiences, Lisa provides a very unique perspective. I urge you to carefully consider Lisa who is, quite simply, one of the most remarkable people I have ever met. She will be coming to you with fresh new ideas and the qualities of a natural teacher: conscientiousness, dedication, intelligence and integrity. I don’t miss an opportunity to recommend Lisa, and the services that she provides. “
~Difficult Conversations training and Working With Families in Crisis training client
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“Professional & extremely knowledgeable about OPO’s & tissue banking industry which helps provide a trustworthy perspective & gives credit/credence to your information.”
~Difficult Conversations workshop evaluation
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“With Lisa’s training and guidance, we experienced an increase in our authorization rate and a significant decrease in donor registry opposition. Since 2010, each year has yielded numbers higher than that of the previous year. But more surprisingly – and just as eye-opening – was the change in our team’s dynamic. Under Lisa’s careful one-on-one coaching and team-oriented group work, our coordinators have flourished and are now happy, balanced, and passionate about what they do. There is a tremendous amount of mutual respect and support for one another, and morale is higher than it has ever been. Conflict is nonexistent, and turnover is rare – since 2010 our only two vacancies have been due to lifestyle change and moving out of state. Unity has replaced mistrust as our common element...Her unique style and extraordinary talent is unrivaled, in my opinion. The results of her training have been undeniable for our team, and our organization.”
~ Difficult Conversation Training; Working With Trauma Training, Team Development, Manager of Consent Services
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”The work in a frontline profession, including law enforcement, hospitals, military, child welfare, and education, requires a demanding mix of skills, attributes, boundaries and an incredibly thick skinI have been working in the Child Welfare field for the last 8 years and I was fortunate enough to cross paths with Lisa Dinhofer in the fall of 2012, when she debriefed a crisis situation that had occurred in one of my cases.... I am confident that the expertise Ms. Dinhofer offered when facilitating that debriefing preserved my skill set as a professional social worker. I have since had multiple other interactions with Ms. Dinhofer where she has demonstrated a unique and valuable skill set working with people in a state of crisis and guiding them through that difficult time. Ms. Dinhofer is gifted in training frontline professionals on effective technique in crisis communication and how to deliver bad news...Ms. Dinhofer has a tremendous amount of knowledge and experiences that have impacted me directly as a professional social worker. I strongly recommend that any frontline professional or stakeholder participate in any of her trainings or debriefings she facilitates. It has been an honor working with Ms. Dinhofer, and I look forward to any future training or exposure I may have to her clinical skill set and valuable guidance. “
~Debriefing and other Trauma in The Workplace Services, LGSW professional, Child Welfare Services agency and Foster Care Treatment services
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”Earlier this year, one of our youth in the foster care system suffered the tragic loss of a parent. As expected, the social workers and child welfare staff involved with the case immediately responded to make sure that the child was placed in a temporary foster home, while at the same time assisted with funeral arrangements for the mother. As weeks passed, it was evident that the social workers and staff who had daily contact with this child were beginning to bear the heaviness of this child’s grief. In an attempt to help the staff cope with this difficult situation, our agency contacted Ms. Dinhofer to conduct a debriefing on the case. Ms. Dinhofer approached the experience with a straightforward yet very compassionate manner that made all in the room comfortable...In the end of the debriefing, not only did the participants leave the session with a heightened awareness...but reinforcement from Ms. Dinhofer about the value of continuing their work.”
~Debriefing and other Trauma in The Workplace Services LCSW-C professional- Child Welfare Services agency
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"Having the opportunity to hear and interact with Lisa Dinhofer was a life experience. Just being in her presence, feeling her energy and passion held me captive. Her words, her experiences, her expressions and her body language compelled me to take an honest look at “who” I am and in what form do I see it manifest. Now I have it, I want to be a giver of peace, that person who can come into any situation and do or say something or nothing and for at least a moment help someone feel peace."
~Working With Trauma Training, Graduate Thanatology Student, Hood College, Frederick, MD