“What’s the most courageous word one can say?…….Help”
The Boy, the Mole, the Fox and the Horse by Charlie Mackesy
Major disruption or significant change often reveals growth edges for those tasked with managing and leading in their wake. Decision-makers can unknowingly be hampered by unrecognized blind spots exacerbated by western cultural notions equating asking for help with weakness or incompetence.
We invite leaders to resist the impulse to shun support and see this occurrence as an opportunity for strengthening and expanding their leadership competencies that will have broad application in the future.
Koden Consulting has robust expertise combined with a portfolio of trauma-informed, non-therapeutic services to help leadership and especially managers, navigate the complex, multilayered terrain created by disruption.
We are a ‘Conscious Business’. Our alignment with Conscious Capitalism is a commitment to being a force for good in the world and having a positive impact within the global community.
Our mission is to help organizations and their people in the wake of destabilizing circumstances to regain a sense of safety, stability and purpose, to move forward with hope and resilience.
Here’s just some of what we help with:
Critical incidences-active shooting, violence, suicide and other deaths in the workplace, natural disaster, scandal
Occupational impact from- repeated exposure to graphic material and circumstances, empathy fatigue, primary & secondary role related trauma
Workplace relational impact from- abusive behaviors, bullying, harassment, narcissistic rage, toxic leaders, moral distress, acute burnout, aftermath of mergers and layoffs
Crisis communication and ‘Compassionate Candor for-delivering bad news, giving and receiving feedback, creating behavioral change
A Note about Our Clients
Because crisis doesn’t cherry pick who it targets or where it lands, our services are applicable to all disciplines and industries.
Due to the nature of our work, we address highly sensitive issues with clients. As such, we are ethically bound to confidentiality, discretion, and take this very seriously.
“I don’t think I’m done learning things from Lisa.”
— Anonymous workshop evaluation on Working With Bereaved Stakeholders
About Lisa Dinhofer, MA, CT, CTICC ‘The Crisis Tamer’
Known as 'The Crisis Tamer', Lisa works with subject matter and circumstances most people run away from. She woks with organizations at all levels, guiding them through disruptive events to regain stability, a renewal of purpose, meaning and functioning. Lisa was an employee at the World Trade Center during the 1993 bombing and was still working in NYC during 9/11. She draws from those first hand experiences and lessons learned from other workplace tragedies.
Lisa is: a certified Thanatologist (CT) with a sub-specialty in traumatic loss, a certified Trauma Informed Coach & Consultant (CTICC), a trained counselor and crisis communication specialist with 20+ years of professional experience in training, consulting, debriefing, strategic advisement, coaching, and public speaking. She specializes in ‘shock trauma’ events, role related trauma and relational trauma within organizations and with private coaching clients.
Lisa has over 2 decades of experience working in the field of Donation and Transplantation, training healthcare professionals encountering families experiencing unexpected and often traumatic death considering organ and tissue donation as well as recipient issues pre and post transplant. She has frequently served as an expert witness/consultant on litigation pertaining to authorization for transplantation and research and has presented at numerous transplant related conferences.
Lisa has extensive experience working with front-line occupations chronically exposed to graphic detail including education, healthcare, law enforcement, prosecutors, mortuary, forensic, social service agencies and child protective service agencies.
She is frequently called upon for emergency debriefing and strategic advisement following disruptive events and has a specialized niche helping clients navigate major life transitions and unexpected loss.
Lisa's other areas of ‘Crisis Taming’ include:
Workplace grief from death and non-death losses
Repairing workplace abuse and the legacy of toxic environments
Burnout, Compassion/Empathy Fatigue and resilience building
Addiction relapse associated with loss, trauma
Coping with the divorce process and child custody issues
Life-impacting decision-making
Managing identity issues and emotional outcomes in the wake of selling a family business, retirement, succession and career change
Non-death losses: estrangement, betrayal, loss of employment, loss of home, loss of health, autism spectrum diagnosis, unexpected disability
More About Lisa
She is a frequent workshop and retreat facilitator and has been a featured presenter at professional conferences in the U.S., U.K., Middle East and the Czech Republic.
Lisa served as an Adjunct Instructor in the Graduate Thanatology program at Hood College, Frederick, Maryland. She is the founder of Koden Consulting Services, LLC and has served as a designated EAP provider.
“I feel this training is helpful and helped those of us burned out and stressed out to continue on”
— Workshop attendee on ‘Soul Burn’: The Cost of Caring for Front-line Professions