“What’s the most courageous word one can say?…….Help”
The Boy, the Mole, the Fox and the Horse by Charlie Mackesy
How We Help You
As ‘Crisis Tamers’ our work begins in the aftermath, when stakeholders are overwhelmed and bewildered about how to move forward, where what was once important, now feels insignificant.
We have a portfolio of trauma-informed, non-therapeutic services and practices to address a myriad of little ‘t’ and big ‘T’ occurrences in the workplace that often results in unrecognized trauma responses and performance disruptions.
We work with leadership to tackle the unfamiliar challenges these kinds of events bring, aligning employers and employees to work in unison towards building a new normal. We’ll also help you navigate the unique issues of continuing to work in the same environment where the crisis took place.
Philosophy & Mission
Our philosophy is that life impacting events, even the unthinkable, don't have to remain permanently negative inflection points for organizations.
Our mission is to be a force for good, mentoring companies and stakeholders in the wake of traumatic workplace events to find their footing, rebuild confidence and envision a future that seems out of reach presently.
We are a Conscious Business
Our alignment with Conscious Capitalism is a commitment to being a force for good in the world and having a positive impact within the global community. We are committed to helping companies and their people in the wake of disruptive or destabilizing events, to regain a sense of safety, stability and purpose for moving forward with hope and resilience.
A Note about Our Clients
Because crisis doesn’t cherry pick who it targets or where it lands, our services are applicable to all disciplines and industries.
Due to the nature of our work, we navigate highly sensitive issues with clients. As such, we are bound to confidentiality and discretion and take this very seriously. Therefore, we do not display or divulge company icons or names on our site or other marketing materials.
“I don’t think I’m done learning things from Lisa.”
— Anonymous workshop evaluation on Working With Bereaved Stakeholders
About Lisa Dinhofer, MA, CT, CTICC ‘The Crisis Tamer’
Lisa Dinhofer, known as 'The Crisis Tamer', works with subject matter and circumstances most people turn away from. She mentors companies and their people through traumatic and destabilizing events to help regain stability and a renewal of purpose when what was important before now feels meaningless, and when overwhelm has hijacked functioning. Lisa was an employee at the World Trade Center during the 1993 bombing and was still working in NYC during 9/11. She draws from those first hand experiences and lessons learned from other workplace tragedies.
Lisa is: a certified Thanatologist with a sub-specialty in traumatic loss (CT), a certified Trauma Informed Coach & Consultant (CTICC), a trained counselor and crisis communication specialist with 20+ years of professional experience in training, consulting, strategic advisement, coaching, and public speaking. She specializes in ‘shock trauma’ events (active shooting and other fatalities, scandal, workplace suicide, unexpected disruption/change), role related trauma (primary & secondary trauma, burnout, empathy fatigue) and relational trauma (toxic workplaces and workplace abuse) within organizations.
Lisa has over 2 decades of experience working in the field of Transplantation, training healthcare professionals on how to work with families experiencing unexpected death considering organ and tissue donation as well as recipient issues pre and post transplant. She has frequently served as an expert witness/consultant on litigation pertaining to authorization for transplantation and research and has presented at numerous transplant related conferences.
Lisa has extensive experience working with high exposure occupations including education, healthcare, law enforcement, Prosecutors, mortuary, forensic, Social Service agencies and child protective agencies.
She is frequently called upon for emergency debriefing and strategic advisement following disruptive events and has been a sought after consultant and facilitator in response to COVID-19 and other simultaneous stressors on organizational and community life.
Lisa's areas of ‘Crisis Taming’ include:
Unexpected/traumatic disruption in the workplace
Active shooter; employee violence; workplace death & suicide
Crisis communication; death notification; delivering ‘bad news’
Workplace grief from death and non-death losses
COVID-19 impact and related issues
Repairing workplace abuse and the legacy of toxic environments
Burnout, Compassion/Empathy Fatigue and resilience building
Aftermath of mergers & layoffs on remaining staff
Compassionate Candor training for employee termination and other difficult workplace conversations
Grief/trauma/relapse issues around addiction
Coping with the divorce process and child custody issues
Life-impacting transitions and decision-making
Managing emotional outcomes of selling a family business, retirement and succession
Non-death losses: estrangement; betrayal; loss of career; loss of home; loss of health; autism spectrum diagnosis; unexpected disability issues
More About Lisa
She is a frequent workshop and retreat facilitator and has been a featured presenter at professional conferences in the U.S., U.K., Middle East and the Czech Republic.
Lisa has coached individuals and families impacted by addiction issues and has coached those coping with the emotional challenges of having a loved one on the Autism Spectrum and other disabilities.
Lisa served as an Adjunct Instructor in the Graduate Thanatology program at Hood College, Frederick, Maryland. She is the founder of Koden Consulting Services, LLC and has served as a designated provider for an EAP.
“I feel this training is helpful and helped those of us burned out and stressed out to continue on”
— Workshop attendee on ‘Soul Burn’: The Cost of Caring for Front-line Professions